Communication to Mortgage.Claims customers prior to the 4th of December 2019

On Tuesday 3rd December 2019, we have written to our existing customers to inform them we will no longer be processing mortgage claims as of the 13th December 2019.

ME Legal & Financial Limited specialised in providing assessment and investigation services to consumers seeking dispute resolution in complex financial matters, such as mortgages. ME Legal & Financial also arranged legal representation services for consumers with a valid dispute.

The ME Group has decided to focus the business on supporting law firms in representing their clients. As a result, we will no longer be providing services directly to consumers.

This means that all live claims are in the process of being handed over to Quanta Law Limited and no new cases can be taken on by ME Legal & Financial Limited.

Below is a list of the most commonly asked questions in relation to this communication.

Mortgage.Claims was a part of a wider business called ME Group.  ME Group Limited have made a decision to focus their business on Legal Technology and other services which support law firms in representing their clients.  As a result they are no longer providing services directly to consumers.

Obtaining the information that we need in order to investigate claims and then making an assessment as to whether they are potentially valid can be a lengthy process, which involves analysing substantial amounts of information from lenders and/or brokers.

Quanta Law are a law firm regulated by the Solicitors Regulation Authority under registration number 649147. Quanta Law specialise in financial mis-selling claims. MyMortgageSolicitor.com is a trading style of Quanta Law. Quanta Law is associated with ME Group Limited due to a common shareholder.

Absolutely nothing. It will automatically happen but you should tell us by the 13 December if you do not want us to do so.  Details of how to do this are contained in the original communication.

No as ME Legal & Financial Limited haven’t yet sent the details of your case to Quanta Law as we first have to give you the opportunity to tell us that you don’t want us to.

Please do not attempt to contact Quanta Law before they get in touch with you as they won’t be able to support you yet. This is simply because they will not yet have access to your claims information.

Just get in touch with us before the 13 December and we will cancel the transfer. As we will no longer be able to progress your claim, you  can decide to continue with your claim on your own or with a different third party.  If we are already in receipt of a copy of your mortgage file from your lender or broker we will arrange for this to be sent to you.

Quanta Law will let you know of the next steps as soon as they have received and reviewed your claim. But, in summary, they will complete the remaining steps of the claim investigation and  then let you know whether they believe they can help you further by representing you in your claim.

Like Mortgage.Claims, the assessment is completely free. If they identify that there is a valid claim for compensation, they will ask you to agree to their terms and conditions. They operate on a No Win, No Fee basis which means that you only have to pay them if you win, and this is taken directly from your settlement figure. If the claim is unsuccessful, then you will have nothing to pay.

If you were to sign their terms and conditions to instruct them to represent you in your claim, and cancel after the 14 day cooling-off period, you may be liable for any legal expenses they have incurred on your behalf.